Terms of Service

• Burst pipe repair and water leak emergencies
• Boiler repair and breakdown response
• Blocked drain clearance and CCTV drain surveys
• Toilet, tap, and bathroom plumbing repairs
• Leak detection
• Frozen pipe thawing and prevention
• General plumbing maintenance and installation

The enquiry line operates 24 hours a day, 7 days a week, 365 days a year. Our service is free for customers to use.

Any plumbing work you agree to is carried out under a contract between you and the provider, not with us. The provider is responsible for the quote, the work, the workmanship, any guarantee they offer, and for holding the licences, qualifications, and insurance relevant to the work they accept. We are not a party to that contract and do not supervise, direct, or control how providers carry out work.

Before agreeing to any work, confirm the price, scope, and any guarantee directly with the provider. For gas work, you can verify an engineer's Gas Safe registration at gassaferegister.co.uk.

Providers in our network are required to hold the relevant licences, qualifications, insurance, and permissions for the services they accept, including current Gas Safe registration for any work on gas appliances. We ask providers to confirm and keep this information up to date, but we recommend you also verify credentials directly with your provider before work begins.

We aim to pass your enquiry to an available provider as quickly as possible, but we cannot guarantee that a provider will be available, will accept your enquiry, or will arrive within any particular time. Availability depends on:

• Provider coverage in your area
• Current demand and time of day
• The type and severity of the job
• Traffic, weather, and other conditions outside our control

If we cannot match your enquiry, we will tell you as soon as possible so you can make other arrangements. If you smell gas, call the National Gas Emergency line on 0800 111 999 before doing anything else.

We provide an introduction service only. To the fullest extent permitted by law:

• We are not liable for the acts, omissions, workmanship, pricing, or conduct of any provider, or for any loss or damage arising from work carried out by a provider.
• We are not liable for a failure to match your enquiry with a provider, or for any delay in a provider responding or attending.
• Our total liability to you in connection with the service shall not exceed £100.
• We are not liable for indirect or consequential losses, including loss of income or business interruption.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. Nothing in these Terms affects your statutory rights against the provider who carries out the work.

If you have a complaint about a provider, raise it with the provider first. You can also tell us at [email protected]; provider conduct affects continued membership of our network.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: 0121 724 0525
• Website: emergencyplumberbirmingham247.co.uk