Privacy Policy

Birmingham Emergency Plumber
Website: emergencyplumberbirmingham247.co.uk
Email: [email protected]
Phone: 0121 724 0525

We are the data controller for the personal data we collect through our website and services.

Information You Provide

• Full name
• Phone number
• Email address
• Postal address and postcode (to match you with providers covering your area)
• Details of your plumbing issue

Information Collected Automatically

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website
• Device type and operating system

• Contract performance: Processing is necessary to provide the connection service you request when you submit an enquiry (Article 6(1)(b)).
• Legitimate interest: We have a legitimate interest in passing emergency plumbing enquiries to suitable local providers promptly, following up on enquiries, and improving our service (Article 6(1)(f)). Given the urgent nature of emergency plumbing, we process and share enquiry details immediately upon receipt so an available engineer can contact you as quickly as possible.
• Consent: Where we send marketing communications such as service reminders or promotional offers, we do so only with your explicit consent. You may withdraw consent at any time (Article 6(1)(a)).
• Legal obligation: We may process data where required to comply with legal obligations, such as tax and accounting requirements (Article 6(1)(c)).

• Enquiry records: Retained for up to 6 years to comply with legal and tax obligations and to help resolve any disputes about a referral.
• Contact form enquiries: Retained for 12 months if no provider match takes place, then securely deleted.
• Marketing consent records: Retained for as long as consent is active, plus 12 months after withdrawal for audit purposes.
• Website analytics data: Aggregated and anonymised after 26 months.

Types of Cookies We Use

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website so we can improve it. These are only set with your consent.
• Performance cookies: Help us monitor website speed and performance to ensure a good user experience.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use our website or contact us.

• Local service providers in our network: This is central to how our service works. When you submit an enquiry or request a callback, we pass the details you provide (your name, phone number, email if given, postcode, and the description of your plumbing issue) to one or more suitable local providers so they can contact you about the job. Providers are required to use your details only to respond to your enquiry, and not for marketing.
• Analytics providers: Such as Google Analytics, to help us understand website usage (data is anonymised and only collected with your consent).
• Hosting providers: Our website hosting provider stores data on servers located in the United Kingdom or European Economic Area.
• Accounting and tax advisors: As required by law for financial record-keeping.

We do not take payments through this website. Any payment for plumbing work is made directly to the provider you choose, under their own terms. We do not sell, rent, or trade your personal data to any third party for marketing purposes. Where we share data with third parties, we ensure appropriate agreements are in place.

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Phone: 0121 724 0525
• Website: emergencyplumberbirmingham247.co.uk